Start with one real customer task
Open your website on a phone and try something a customer would do: understand a service, find opening hours, ask a question, or make a booking. Note where you hesitate, get lost, or reach a dead end. Ask someone unfamiliar with the business to try the same task without coaching.
Separate appearance from function. “The colors don’t feel like us” is a design concern. “People can’t find our phone number” is a navigation concern. “The form never arrives” needs a technical check. Each can call for a different fix.
Choose the smallest useful change
| What you’re noticing | What to explore |
|---|---|
| The site works, but details feel dated. | A polish: clearer wording, current photos and hours, better spacing, or a simpler contact link. |
| The foundation works, but something useful is missing. | A focused improvement: a gallery, service page, event list, or connection to an existing booking tool. |
| The structure or platform cannot support what you need. | A rebuild to discuss: a new structure or platform, with a plan for content, access, costs, and the move. |
Before deciding, check readable text, mobile layouts, keyboard navigation, form labels, broken links, and large images that may slow a page down. A visual refresh alone will not fix every underlying issue. Try our interactive feature examples to describe what you have in mind.
Bring a link and a few helpful clues
- Your public website address, the main problem, and the change that matters most.
- A description of the issue, plus screenshots you can share later with private details covered. Include the page address, device, and what you expected to happen.
- Your platform and provider, if known; who controls the domain, hosting, and website files; and any recurring subscriptions.
- Pages, search addresses, forms, bookings, and email connections that need to keep working.
- Your preferred timing, budget, and any photos or wording already ready to use.
Don’t send passwords or customer records in an inquiry. If access is needed, we’ll discuss a safer way after reviewing the request.
Review the foundation before committing
Some builders limit code changes, exports, or integrations. Existing templates, images, and plugins may have licences or subscriptions that affect the options. We review the platform, available access, source files, and relevant licences before proposing work.
For a move, agree how important page addresses and existing connections will be handled, with backups and checks before switching. Changes cannot promise a particular search position or number of sales.
Let’s look at what you already have.
Existing-site work gets its own review and quote. Sending a request starts a conversation, not work or a charge. Our fixed-price new-website package is a separate option. If we already look after your site, send the request through My website.
Talk through my website changes ↗Planning for what comes after the changes? Read our maintenance and updates guide.