Your ideas.
Handled with care.

What we save, and why

Sites by Decibel, a service of Decibel Zero LLC, uses your name, signed-in email, business description, requests, project choices, feedback, design approvals, content checklists, website guides, cancellation requests, policy acceptance, and messages to discuss and deliver your website. Your account identifies which projects you may open. The business owner can review this information and help you.

If you ask us to improve an existing website, we save the name, email, website address, requested changes, and any platform or timing details you choose to share. This separate inquiry goes to our team without your chat transcript. It doesn’t create an account, subscribe you to promotional emails, or authorize work or payment.

Your private website space

Email sign-in is provided through Supabase. We send a one-time code to verify your email. Use the same email when you return. Your project details are stored in the site’s hosted database. A project link alone does not grant access. We don’t ask you to send a password or card details in a request or message.

A little help while you look around

The optional website helper is automated. When you send it a question, your message and recent chat context go to OpenAI to prepare an answer about our service. We save the conversation so you can continue it and so the owner can help when you ask. An essential browser cookie keeps your chat together; it is not an advertising tracker. Please keep passwords, payment details, and sensitive personal information out of chat.

Your chat session lasts seven days. When it expires, you can no longer reopen that conversation through its chat cookie. Expiry does not automatically erase saved conversations, support requests, offer records, or security and usage records. You can ask us about these records using the contact options below.

If you choose “Ask our team,” we save the name, reply email, question, and conversation you agree to share with the owner. You may also provide a phone number as optional callback details. We usually reply by email; adding a phone number does not arrange a call or send automatic text messages.

The separate, optional check-in choice lets us send up to two helpful follow-up emails about that website request, including a first-build offer if it fits. It starts unchecked, and you can receive help without choosing it. Sharing contact details or agreeing to share your conversation does not subscribe you to these emails. Existing requests without that separate permission remain opted out. To stop check-ins, reply to an email or contact support@decibelzerollc.com. Ordinary replies needed to help with your request are separate from these optional check-ins.

The helper may display an introductory offer when your stated website needs and buying plans fit our preset rules. You can always ask our team to review your needs. A chat offer is linked to your verified email when you save it; we record its use to keep the one-time price accurate. We also keep limited security and usage records to prevent spam and control costs.

Tools that help us deliver

AI may help the owner organize a brief or draft a response. When the owner runs an AI tool, relevant project information may be sent to OpenAI for that task. Messages in your private project are separate from the optional automated website chat. A person reviews the important decisions.

Payments and messages

Stripe securely processes payments for the agreed website package. We save payment references and confirmation status; we do not store card numbers. Requesting a website or choosing a care preference does not charge you or start a subscription. Messages are saved in your website space; Resend sends service alerts to the business owner and reply notifications to your verified email. These include the event type, a request reference, and a link to your private space; message contents stay in that space. These are service emails, not marketing emails.

Questions or changes to your information

Use the conversation in My website or email support@decibelzerollc.com to ask us to correct or delete your information. We keep it while discussing or delivering your project, and where needed for business records. The owner reviews correction and deletion requests personally and will explain any information that must be retained for business records.

Updated October 11, 2026. This notice describes our website chat, requests, and private project space.